Troubleshooting: TuneBlade cannot find AirPlay receivers
TuneBlade should normally auto-discover all AirPlay devices on the network using the Apple Bonjour service on Windows. There are few scenarios when TuneBlade fails to automatically discover devices:
- Make sure the PC running TuneBlade and AirPlay receivers are on the same local network (and subnet)
- Reconnect the PC running TuneBlade to the network as this triggers fresh search. If this problem occurs frequently, check for other possible reasons and solutions in this list.
- Some Android AirPlay applications are found to cause problems with auto-discovery on the network. If there are/is Android device(s) running AirPlay applications, exit these applications (should not be running in the background). Alternatively, disable WiFi on the Android device(s), and then reconnect the PC with TuneBlade to the network to verify if this solves the problem.
- On some networks, disabling IPv6 helps solve this problem. Steps (Win 7):
- Open control panel.
- Choose Network and Internet
- Select the VIEW NETWORK STATUS TASKS under NETWORK and SHARING CENTER section.
- Choose the active network connection. It is usually name "Wireless Network Connection 1" or something similar.
- Click the Properties button.
- If the Internet PROTOCOL VERSION 6(TCP/IPv6) is checked, uncheck it, then click OK.
- Click CLOSE
- Some routers or due to some specific settings on them don’t play nicely with auto-discovery protocols. Check online for any known specific issues with the router and ZeroConf/Bonjour.
- It is common for Multicast DNS (Zeroconf) to be disabled in large networks such as in corporates and universities.
AirPlay devices can be added manually by specifying IP and Port number in TuneBlade when auto-discovery doesn't work out. Click here for more information.
Please feel free to contact us at firstname.lastname@example.org for any further support on this issue.